Contact us

Getting Help from Us

At The Lott, we're committed to providing you with the best possible experience when playing our lottery games or seeking support for any issues. You can reach us through various channels, and we'll be happy to help.

Customer Support Availability

We understand that you may need assistance at different times of the day, so we offer multiple ways to get in touch:

• Phone: Call 131 868 during our operating hours (8:00 AM - 9:00 PM AEST).
• Email: Send an email through our website or access your account directly.
• Live Chat: Available daily from 8:00 AM - 9:00 PM AEST, Monday to Sunday.

Live Chat Support

Our live chat support is a convenient way to get help for minor issues. Our customer service team will do their best to resolve the matter quickly and efficiently:

• Hours: 8:00 AM - 9:00 PM AEST daily.
• Availability: Our agents are available during these hours, but response times may vary.

Email Support

If you prefer communicating via email or have a more complex issue requiring detailed attention, our dedicated support team is here to help:

• Email Address: For security reasons, we don't publicly display our email address. Please use the contact form on our website instead.
• Response Time: We aim to respond within 24 hours of receiving your message.

Help-Centre and FAQs

Before reaching out for assistance, we encourage you to visit our help centre or FAQs section. Here, you'll find detailed information about common issues, gameplay rules, promotions, and more:

• Help Centre: A comprehensive resource for quick answers.
• FAQs: Frequently Asked Questions on a range of topics.

Verification Support

If you're experiencing any account-related issues, our verification support is here to help with updating your details or resolving login problems:

• Contact Us: Reach out through the live chat, email (through our website), or phone.
• Hours: 8:00 AM - 9:00 PM AEST daily.

Technical Support

For technical issues related to gameplay, such as difficulty accessing your account or payment methods, we're here:

• Contact Us: Live chat, email through the website, or phone support available during operational hours.
• Hours: Our support team is available Monday to Sunday from 8:00 AM - 9:00 PM AEST.

Responsible Gambling Assistance

Your gaming experience is our top priority. If you need help with responsible gambling practices or feel that your behavior has become an issue, please don't hesitate to reach out:

• Contact Us: Our team can provide resources and support for managing your gaming activity.
• Hours: Available 24/7.

Mobile Support

We ensure a smooth experience across both mobile devices (iOS and Android) and desktops. For any issues related to our app or platform accessibility, we're here:

• Contact Us: Live chat, email through the website, or phone support available during operational hours.
• Hours: Our team is available from 8:00 AM - 9:00 PM AEST.

Multilingual Support

Though English is our primary language, we're happy to communicate in other languages where possible. This service might be limited and requires prior agreement between parties:

• Language Availability: Limited; please contact us for more information.
• Hours: The same as our standard support hours (8:00 AM - 9:00 PM AEST).

Escalation Guidance

If you've contacted us previously but feel your issue has not been fully addressed, or if it requires further investigation, please let the current representative know. They will guide you through an escalation process to ensure that all steps are taken:

• Escalation: Our dedicated team is here to assist with more complex issues.

Account Security Assistance

We care about your online security and take measures to protect our players' information. If you have concerns or need assistance, please don't hesitate to reach out:

• Contact Us: We're available 24/7 through live chat (within operational hours), email through the website, or phone.

Additional Support Resources

For self-service options like password resets and other basic support queries, we offer:

• Password Reset Tool
• FAQs Section

We strive to provide you with a seamless experience at The Lott. If there's anything else we can do for you, please don't hesitate to contact us.

All the best,The Lott Support